Terms & Conditions

1. About these terms

These terms and conditions govern your use of the Lovett & Co website and the catering services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

Lovett & Co is an Indigenous-owned catering business operating in Naarm/Melbourne, Australia. If you have any questions, please contact us at [email protected].

2. Enquiries and bookings

Submitting an enquiry through our website does not constitute a confirmed booking. A booking is only confirmed once you have received written confirmation from Lovett & Co and any required deposit has been received.

We reserve the right to decline any booking at our discretion.

3. Deposits and payment

A deposit may be required to secure your booking. The deposit amount and payment terms will be outlined in your quote. Full payment is due by the date specified in your booking confirmation.

We accept payment via the methods outlined in your invoice. All prices are in Australian dollars (AUD) and include GST where applicable.

4. Cancellations and changes

If you need to cancel or change your booking, please notify us as soon as possible. Cancellation fees may apply depending on the notice given:

• More than 14 days notice — deposit may be refunded at our discretion
• 7–14 days notice — deposit is non-refundable
• Less than 7 days notice — full payment may be forfeited

We will do our best to accommodate changes to guest numbers or menu items, subject to availability and reasonable notice.

5. Advance order items

Certain menu items — including custom cupcakes and custom cakes — require a minimum of one to two weeks notice. Orders for these items will not be accepted without sufficient lead time. This requirement will be clearly communicated at the time of enquiry.

6. Dietary requirements and allergens

We take dietary requirements seriously and will do our best to accommodate your guests' needs. However, our food is prepared in a kitchen that handles common allergens including nuts, dairy, gluten, and eggs. We cannot guarantee a completely allergen-free environment.

Please disclose all dietary requirements and allergies at the time of booking. Lovett & Co accepts no liability for allergic reactions where requirements were not disclosed.

7. Website use

The content on this website is provided for general information purposes only. While we strive to keep information accurate and up to date, we make no warranties about the completeness or accuracy of the content.

You must not use this website in any way that causes, or may cause, damage to the website or impairment of its availability or accessibility.

8. Intellectual property

All content on this website — including text, images, logos, and branding — is the property of Lovett & Co and is protected by Australian copyright law. You may not reproduce, distribute, or use our content without prior written permission.

9. Limitation of liability

To the extent permitted by law, Lovett & Co will not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or services. Our liability is limited to the value of the services provided.

10. Governing law

These terms are governed by the laws of the State of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

11. Changes to these terms

We may update these terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.